Privacy Policy

Information We Collect

Depending on how the service is used, Reed Taxi may collect:

• Driver and administrator account details, such as name, mobile number, username, optional email address and profile photo.
• Driver vehicle details, including registration number, category and model.
• Customer mobile numbers and one-time passwords used to confirm trips.
• Trip details, including trip times, distance, fare plan, fare, driver earnings and office fees.
• Precise location information used by the trip meter.
• Basic technical information produced when the app communicates with the Reed Taxi service, such as request and error records.

How We Use Information

We use this information to:

• Create, approve and manage driver and administrator accounts.
• Confirm customer trips using one-time passwords.
• Measure trip distance and duration and calculate fares.
• Create trip reports, receipts, earnings summaries and service records.
• Operate, protect and troubleshoot the application.

Location Information

Reed Taxi uses precise location during an active trip to calculate trip distance and fare.

While an active trip is running, location may continue to be collected when the app is minimized or the phone is locked. This background access allows the trip meter to continue working throughout the journey.

The app records location points on the driver's device during the trip. Trip location information is sent to the Reed Taxi service when the trip starts and ends so that the final distance and fare can be calculated. The trip record stores the start and end locations together with the calculated trip details.

Location tracking is intended to operate only for an active trip. Drivers should use End Trip when the journey is complete.

Data Storage and Sharing

Account, customer OTP and trip information is stored by the Reed Taxi service. Driver photos are stored using a photo-hosting provider. Login information and the active-trip location trail are also stored on the driver's device as needed for the app to work.

Information may be accessed by authorized Reed Taxi administrators and by the driver connected with a trip. Service providers that host the application, database or driver photos may process information for Reed Taxi.

When a user chooses to send an OTP, bill or receipt, the selected messaging or sharing service and the recipient receive that information.

Data Retention

Account and trip records are retained to operate the service and maintain trip, fare and earnings history. Deactivating an account does not automatically erase its historical trip records.

The location trail stored on the device is normally cleared after a trip is completed successfully or when a new trip meter session begins. If a trip or network request is interrupted, local trip information may remain so the trip can be recovered or completed.

Reed Taxi does not currently publish a fixed retention period for each type of information.

Account and Data Deletion

The app does not currently provide a self-service account deletion feature. Drivers and administrators can ask the Reed Taxi office administrator who manages their account to deactivate the account or submit a data-deletion request.

Account deactivation prevents normal account use but does not completely erase the account or its historical trip records. Any request for further deletion must be handled manually by Reed Taxi, and the current service does not promise complete or immediate erasure.

Security

Reed Taxi uses account authentication and access controls to limit access to app functions. Passwords are stored as hashes, server communication uses HTTPS, and selected login information is stored using the device's secure storage.

No method of electronic storage or transmission is completely secure, so absolute security cannot be guaranteed.

User Choices and Permissions

Drivers can choose whether to grant location permissions. Precise foreground and background location permissions are needed for the trip meter to operate correctly during an active trip. If permission is refused or removed, trip metering may not work.

Location permissions can be reviewed or changed in the phone's system settings. Users also choose whether to send prepared SMS messages or share generated receipts.

Contact Us

For privacy questions or account and data-deletion requests, contact the Reed Taxi office administrator who manages your account.